November 6, 2019

We’ve recently rolled out some high impact updates to Peek Pro.

SmartReviews+:

A new method that could easily double the amount of reviews you receive.

We all want more reviews. Up until now, Peek Pro has collected reviews from the people who make bookings with you.

Now, you can also collect them from all the people who sign your waivers!

Just think about it: if you collect reviews from ALL your guests, you could double the reviews you receive. In fact, many of our Partners who tested this feature have done just that.

Simple change, big impact!

How Can You Set It Up?

If you’re an existing user of Digital Waivers, this feature will take you 10 seconds to set up: all you need to do is email support@peek.com and say ‘Give me SmartReviews+’ and we’ll get it done!

Click here for full information.

Smart Cutoffs:

Smart Cut-Offs allows you to extend your online booking cut-off time if your tour has hit a minimum number of seats. This means you’ll get more customers on a tour you’d run anyway!

You’ll be able to keep selling tickets right up until the tour starts, IF certain conditions - that you set - have been met.

This means more full groups for you without having to worry about unprofitable tours or activities.

Even better: these are THE most profitable sales that you can make. If you have a tour running already and can fill up those empty seats, that’s cash straight into your bank account!

How it Works

All you need to do is set a minimum number of bookings needed to extend your cut-off time further.

Once you have at least 2 people booked for that tour, you know the tour is happening. Now that it’s confirmed, why stop selling the tour at 9pm? Why not sell the remaining seats until the last minute?

Smart Cut-Offs allows you to sell those seats, increasing your revenue for the tour. And remember, those last seats are the most profitable ones.

This means more full groups for you without having to worry about unprofitable tours or activities. It also means that you can now spend more time focusing on the guests in front of you instead of dealing with last minute phone calls.

Learn more about how it works and how to set it up here.

For Rentals: Bundle Add-Ons

Increasing your revenue is always a huge priority for us. This is why we release features such as Add-Ons or Smart Cutoffs.

Now, if you use our Rentals tool, it’s your turn to benefit from Add-Ons.

This means you can make all the small upsells during the Rental process - bike helmets, locks, Go-Pros, lunch packages - that you’ve been wanting to.

Full details here.

Widget Flows Refresh

We’ve reworked the Widget Flows page for speed and enhanced user experience.

The page will now load faster if you have many widgets and you’ll now be able to create flows more quickly using the presets at the top of the page. Additionally, we’ve added enhanced filtering so you can view all the flows for a given product or view by the type of widget.

BUG FIXES

Sign in automatically to the Help Desk using your Peek Pro login.

We had reports of errors from Partners when some of you clicked the ‘Help?’ button. Despite clicking, you weren’t able to access the Help Desk. This is now fixed and you should be able to enjoy smooth access to the Help Desk from now on.

Thanks